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Arabi, S, Eshtehardian, E and Shafiei, I (2022) Using Bayesian Networks for Selecting Risk-Response Strategies in Construction Projects. Journal of Construction Engineering and Management, 148(08).

Chang, T, Chi, S and Im, S (2022) Understanding User Experience and Satisfaction with Urban Infrastructure through Text Mining of Civil Complaint Data. Journal of Construction Engineering and Management, 148(08).

  • Type: Journal Article
  • Keywords: Urban infrastructure maintenance; User satisfaction; Civil complaint data; Text mining; Semantic network analysis;
  • ISBN/ISSN: 0733-9364
  • URL: https://doi.org/10.1061/(ASCE)CO.1943-7862.0002308
  • Abstract:
    With the increase in public concern about the aging of urban infrastructure and the associated risk of safety accidents, it is important to maintain the safety and serviceability of urban infrastructure in accordance with user satisfaction. Although many studies have attempted to consider user experience and satisfaction based on user surveys and civil complaint data analysis, they have had difficulty in identifying user dissatisfaction factors where users feel unsafe or uncomfortable while using the infrastructure. The main purpose of the research presented here is to understand user experience and satisfaction with urban infrastructure by text mining self-written civil complaint data. To achieve this objective, the researchers adopted the following procedures: (1) development of a civil complaint thesaurus for the text mining of civil complaint data; (2) text preprocessing of civil complaint data by using the thesaurus; and (3) keyword extraction and recognition of the relationships between the keywords to explore user-experience factors related to urban infrastructure. The research team used 2,945 bridge complaint data records and 404 tunnel complaint data records in text format from the Korean Safety e-Report database. From the collected data, the researchers developed a civil complaint thesaurus with 47 semantic relationships between words, such as Korean compound words, synonyms, and hypernym– hyponyms. As a result of keyword extraction, “breakage,” “accident,” and “road” for bridge complaints, and “entrance,” “accident,” and “breakage” for tunnel complaints were the selected words representing user experiences, and were visualized in a tag cloud. Also, critical user-experience factors such as unsafe or uncomfortable situations on bridge roads (e.g., “breakage,” “construction,” and “pothole”), and dissatisfaction factors at tunnel entrances (e.g., “streetlight,” “view,” and “sign”) were explored using semantic network analysis. The outcome of this research will contribute to identifying user-experience factors from civil complaint data and improving the safety and serviceability of urban infrastructure by considering user experience and satisfaction in infrastructure maintenance practices.

Dias Barkokebas, R, Al-Hussein, M and Li, X (2022) VR–MOCAP-Enabled Ergonomic Risk Assessment of Workstation Prototypes in Offsite Construction. Journal of Construction Engineering and Management, 148(08).

Ezzeddine, A, Shehab, L, Lucko, G and Hamzeh, F (2022) Forecasting Construction Project Performance with Momentum Using Singularity Functions in LPS. Journal of Construction Engineering and Management, 148(08).

Feng, K, Wang, S, Lu, W, Liu, C and Wang, Y (2022) Planning Construction Projects in Deep Uncertainty: A Data-Driven Uncertainty Analysis Approach. Journal of Construction Engineering and Management, 148(08).

Gomes Araújo, L and Lucko, G (2022) Best Practices for Case Studies in Construction Engineering and Management Research. Journal of Construction Engineering and Management, 148(08).

Heaton, R, Martin, H, Chadee, A, Milling, A, Dunne, S and Borthwick, F (2022) The Construction Materials Conundrum: Practical Solutions to Address Integrated Supply Chain Complexities. Journal of Construction Engineering and Management, 148(08).

Islam, M S, Mohandes, S R, Mahdiyar, A, Fallahpour, A and Olanipekun, A O (2022) A Coupled Genetic Programming Monte Carlo Simulation–Based Model for Cost Overrun Prediction of Thermal Power Plant Projects. Journal of Construction Engineering and Management, 148(08).

Koo, H J and O’Connor, J T (2022) A Strategy for Building Design Quality Improvement through BIM Capability Analysis. Journal of Construction Engineering and Management, 148(08).

Le, C, Jeong, H D, Damnjanovic, I and Bukkapatnam, S (2022) Pareto Principle in Scoping-Phase Cost Estimating: A Multiobjective Optimization Approach for Selecting and Applying Optimal Major Work Items. Journal of Construction Engineering and Management, 148(08).

Lee, C, Chong, H, Tanko, B L and Klufallah, M (2022) Effect between Trust in Communication Technology and Interorganizational Trust in BIM-Enabled Projects. Journal of Construction Engineering and Management, 148(08).

Lee, G H, Kim, J I, Koo, C and Kim, T W (2022) Automated Generation of Precast Concrete Slab Stacks for Transportation in Offsite Construction Projects. Journal of Construction Engineering and Management, 148(08).

Liu, Y, Yao, F, Ji, Y, Tong, W, Liu, G, Li, H X and Hu, X (2022) Quality Control for Offsite Construction: Review and Future Directions. Journal of Construction Engineering and Management, 148(08).

Mmereki, D and Brouwer, D (2022) Application of Innovative Materials and Methods in Green Buildings and Associated Occupational Exposure and Health of Construction Workers: A Systematic Literature Review. Journal of Construction Engineering and Management, 148(08).

Simmons, D R, Polmear, M, Bae, H and McCall, C (2022) Applying a New Lens: Using Photo Elicitation in Construction Engineering Management Research. Journal of Construction Engineering and Management, 148(08).

Son, J, O’Brien, W J and Thomas, S R (2022) Recommended Practices for Effective Management of Academia–Industry Collaborative Research Teams in Construction Management. Journal of Construction Engineering and Management, 148(08).

Wang, Y, Thangasamy, V K, Tiong, R L K and Zhang, L (2022) Improved Workflow for Precast Element Design Based on BIM and Lean Construction. Journal of Construction Engineering and Management, 148(08).

Xia, P, Xu, F, Zhou, T and Du, J (2022) Benchmarking Human versus Robot Performance in Emergency Structural Inspection. Journal of Construction Engineering and Management, 148(08).

Zarghami, S A (2022) Prioritizing Construction Activities: Addressing the Flaws of Schedule-Based Indexes. Journal of Construction Engineering and Management, 148(08).